TOWARDS CUSTOMIZED SMART GOVERNMENT QUALITY MODEL
Fahad Salmeen Al-Obthani1
and Ali Abdulbaqi Ameen2
1, 2 Lincoln University College, Wisma Lincoln, No. 12-18, Jalan SS 6/12, Petaling Jaya, Darul
Ehsan, 47301, Selangor, Malaysia
ABSTRACT
Smart government is the next generation of the e-government that touching people closely in the
perception of service quality. Although, the existing a varies of models that able to measure the level of
normal quality, but there is a lack of the models that most needed for measuring the quality of Smart
Government Services However, to build a smart government, it is crucial to take the quality into
consideration. This paper aims o customized quality model for smart government. Building such quality
model will be based on the available software quality models for smart government portals. To achieve the
aims of the research, it was critical to analysis and obtain the intersection of the variable and sub variable
form the key related models (McCall’s,Boehm, Dromey, FURPS and the ISO 9126 Quality Model. It will
consist of the most appropriate and related quality characteristics and sub characteristics. The key finding
has indicated the importance of conducting practical study for proposing novel model for these purposes
KEYWORDS
SMART Government, E-Government, Quality Model .
For More Details : http://aircconline.com/ijsea/V9N2/9218ijsea04.pdf
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